Service
One coordinated chain from factory floor to your door.
Sea and air freight, customs clearance, door-to-door for FCL & LCL — with marine insurance and origin documentation handled, instead of you juggling five freight forwarders.
What we coordinate
By the time goods pass inspection, the remaining risk is logistical: booking space, origin haulage and export clearance, ocean or air carriage, destination customs, and final delivery. Each link usually belongs to a different company, and the gaps between them are where shipments stall. We run the chain as one coordinated sequence with origin-to-destination tracking, so there's a single party accountable for the handoffs.
Sea freight is the default for nearly everything; air is for samples, urgent replenishment, and high-value low-weight goods. We model both against your actual cargo dimensions and lead-time constraints rather than guessing — the same framework as our sea-vs-air guide, run with your numbers.
Terms, customs, and insurance — the honest version
We default to FOB plus arranged freight through your forwarder or ours. DDP is available, but we typically advise against it: the unit-price markup hides the duty, and grey-channel customs entries can expose you to penalties long after delivery.
At destination we work with licensed customs brokers in the US, UK, EU, Canada, and Australia. The broker is hired by you directly — so they're accountable to you, not to us — while we coordinate the paperwork and origin documentation that makes their job clean.
For insurance: always ICC (A) on any cargo over $10,000. It covers all risks including water damage, theft, and general average, at a typical premium of 0.3–0.5% of CIF value. The seller's CIF minimum-coverage insurance is ICC (C), which covers almost nothing — don't rely on it.
Restricted cargo
Lithium batteries, certain liquids, and other restricted categories are shippable with the right handling — UN 38.3 documentation and appropriate hazmat routing where needed. We don't handle dual-use or sanctioned goods.
How it works
1. Quote
Cargo dimensions, weight, origin factory, destination — we model sea vs air and FCL vs LCL with real numbers.
2. Book + document
Space booking, export clearance, and the origin document set your customs broker needs.
3. Ship + track
Origin-to-destination tracking with proactive alerts, not discover-it-yourself delays.
4. Clear + deliver
Coordinated destination clearance through your licensed broker, then door delivery.
What you get
- Side-by-side sea/air and FCL/LCL quotes modeled on your actual cargo
- Complete, correct origin document set (commercial invoice, packing list, certificates as applicable)
- ICC (A) marine insurance arrangement for qualifying cargo
- Single point of contact across the whole chain with origin-to-destination tracking
Go deeper
FAQs
Do you handle customs clearance at destination?
We work with licensed customs brokers in the US, UK, EU, Canada, and Australia. The broker is hired by you directly (so they're accountable to you, not us) but we coordinate paperwork and origin documentation to make their job clean.
Sea or air — how do you decide?
Sea is the default for nearly everything. Air for samples, urgent replenishment, and high-value low-weight goods. We model both options against your specific cargo dimensions and lead-time constraints — see our sea vs air freight guide for the framework.
Do you quote FOB, CIF, or DDP?
We default to FOB plus arranged freight via your forwarder (or ours). DDP is available but we typically advise against it — the unit-price markup hides the duty and grey-channel customs entries can expose you to penalties.
What about marine insurance?
Always ICC (A) for any cargo over $10,000 — covers all risks including water damage, theft, and general average. Typical premium 0.3–0.5% of CIF value. Don't rely on the seller's CIF minimum-coverage insurance (ICC C, which covers almost nothing).
Can you handle hazmat or restricted cargo?
Lithium batteries, certain liquids, and other restricted categories yes — with appropriate hazmat handling and UN 38.3 documentation where needed. We don't handle dual-use or sanctioned goods.